Delivery
nixscale is a digital service; nothing is shipped.
- The moment your payment is confirmed, your organization and all of its networks move to the plan you purchased. This usually happens within seconds and is visible in the panel.
- Your organization and networks were already provisioned on the free plan; a paid plan extends the organization's limits (number of networks, people, total devices) and features. There is no new setup and no waiting period.
- If payment was confirmed but your plan has not been updated within 15 minutes, write to [email protected] and we will complete it manually.
Refunds
If you request it within 14 days of the initial purchase or of any renewal, we refund the fee unconditionally. You do not need to give a reason.
- Send your request to [email protected], stating your organization name and the email address on your account.
- The refund is made to the card used for payment within 14 days of receiving the request. Depending on your bank it may take a few business days to appear on your card.
- With the refund your subscription ends and your organization and its networks return to the free plan. Your devices and data are not deleted; new enrolments beyond the free plan's limits are blocked.
After the 14-day period no refund is made for the current period; you may cancel and let the subscription end at the end of the period.
Cancellation
- You may cancel at any time by writing to [email protected]. We will update this page when self-service cancellation is added to the panel.
- Cancellation takes effect at the end of the current period. Until then you keep all features of the paid plan and no renewal fee is charged.
- At the end of the period your organization and its networks move to the free plan. Your data is preserved.
Failed payment
- If a renewal payment cannot be collected we notify you by email and the payment is retried.
- If payment is not received within 7 days your organization and all of its networks are suspended: devices cannot connect, the panel becomes read-only, your data is preserved. The organization is reopened as soon as payment is received.
- If the suspension exceeds 30 days the organization's networks and their data are deleted.
Legal note
Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation there is no statutory right of withdrawal for services performed immediately in an electronic environment. The 14-day refund right above is a commitment we offer independently of the statutory right and applies to all customers, consumers or not.
Questions: [email protected] — BASE9 Bilişim Teknolojileri Ticaret A.Ş., Yamanevler Mah. Ömer Faik Atakan Cad. Yılmaz Plaza No: 3 İç Kapı No: 2, Ümraniye / İstanbul
This page is a translation; the Turkish version prevails.