Pre-Contractual Information

This form is provided under Turkish Law No. 6502 on Consumer Protection and Article 5 of the Distance Contracts Regulation to inform you before you purchase a paid nixscale plan. At checkout you will be asked to confirm that you have read it. It is a translation; the Turkish version prevails.

1. Seller

2. Essential characteristics of the service

The service you are purchasing is a subscription to a paid nixscale plan (Team or Business) for the organization you selected, comprising:

• operation of the isolated coordination server and panel for every network in your organization;
• the limits included in the plan — number of networks, number of people (seats), total devices across all networks — and its features (the current table is in the pricing section of our website);
• access to the service for the selected period (monthly or yearly).

The service is digital; nothing is shipped. As soon as payment is confirmed your organization and its networks move to the selected plan and the service is performed immediately.

3. Price and payment

• Prices are shown on the checkout page in Turkish lira, VAT included. The amount shown at checkout is the final amount charged.
• Payment is collected by credit card through the payment institution iyzico Ödeme Hizmetleri A.Ş., in advance at the start of each period.
• Unless cancelled, the subscription renews automatically at the end of each period for the same period at the price in effect on the renewal date; the fee is charged to the card on file. Price changes are announced at least 30 days in advance.
• After payment, an electronic invoice is issued with the billing details you provided and sent to your email address.

4. Performance

The service is performed immediately and electronically once payment is confirmed; your organization's plan is updated automatically.

5. Right of withdrawal

Under Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for services performed immediately in an electronic environment. By confirming payment you request immediate performance and acknowledge that you thereby lose the right of withdrawal.

Independently of the statutory right of withdrawal, if you request it within 14 days of the initial purchase or of any renewal we refund the fee unconditionally (see Delivery and Refund Terms).

6. Cancellation

You may cancel your subscription at any time by writing to [email protected]. Cancellation takes effect at the end of the current period; the service continues until then and no further fee is charged. At the end of the period your organization and its networks move to the free plan; your data and devices are not deleted.

7. Failed payment

If a renewal payment cannot be collected we notify you by email. If payment is not received within 7 days your organization and its networks are suspended (devices cannot connect, data is preserved); if the suspension exceeds 30 days the organization's networks and their data are deleted.

8. Complaints and disputes

You may send complaints to [email protected]. If you act as a consumer, you may apply to the Consumer Arbitration Committee at your place of residence or where the service was purchased, within the monetary limits set annually by the Ministry of Trade; for disputes above the limit, to the Consumer Court.

9. Validity

The information in this form, together with the price and plan shown at checkout, forms an integral part of the Distance Sales Agreement. The version you confirmed is stored with your payment record.